FAQ

To purchase a product, simply add the desired product to the cart by clicking on the "Add to Cart" button.

On the cart page you will need to click on "Payment" or "Proceed with order" to proceed with the purchase.

You will then have to enter the details for billing, shipping and payment.

Payment can be made online using:

• credit card;
• PayPal.

We use the most advanced technological systems in the field of e-commerce and encryption systems (SSL) to protect sensitive data from unauthorized access.

The details for the transaction are sent to the payment managers and are protected against unauthorized access, through the encrypted transfer of data.

Yes, you can request it at the time of ordering, by writing to the address info@oliocanelli.com.

Delivery is made by courier to the address indicated at the time of the order.

The ordered goods travel completely at our risk.

Depending on the destination area of ​​the goods, deliveries may take place over a period of time ranging from 2 to 15 days, except for unforeseen circumstances.

In Italy shipping costs 15% of the total in the cart and are free of charge over € 50.

Outside Italy and within Europe shipping costs 20% of the total in the cart and they are free of charge over € 150.

We carry out deliveries throughout the European Union using an agreed courier. For orders outside Europe please contact info@oliocanelli.com.

Yes, within 24 hours of placing the order.

To proceed with the cancellation call the telephone number +393393126840 or write to the address info@oliocanelli.com.

Yes, you can report the problem by calling the phone number +39 3393126840 or by writing to the address info@oliocanelli.com.

Based on the problem, we will replace the product or refund the amount.

We are so sure of our oil and the passion that we put into it, that we guarantee its taste 100%.

If you didn’t enjoy the taste of our Extra Virgin Olive Oil, you can return it and get a full refund by calling the phone number +39 3393126840 or by writing to the address info@oliocanelli.com.