Terms and conditions

Right of withdrawal

The Customer, pursuant to Legislative Decree 06/09/05 N ° 206 and subsequent amendments, has the right to withdraw from the contract and return the goods within 14 days of receipt, giving notice to Olio Canelli by calling the telephone number +39 339 3126840 or by writing to info@oliocanelli.com.

It will be the responsibility of Olio Canelli to refund the amount paid within 14 days from the communication of the Withdrawal by the Customer. The collection of the goods is the responsibility of the Company and therefore the Customer does not have to bear any charges. In any case, any shipping costs incurred by the Customer for returning the goods to Olio Canelli are reimbursed together with the price of the goods and any contributions paid by the Customer.

The refund is made with the same payment method used by the Customer, unless otherwise agreed with the Customer.

The right of withdrawal cannot be exercised following the opening of the packages. However, even after having opened the packages, the Customer can use the "satisfied or reimbursed" clause described in the next point.

Money Back Guarantee

If the Customer is not satisfied with the products received, he can report the problem by notifying Olio Canelli, by calling the telephone number +39 339 3126840 or by writing to info@oliocanelli.com.

Based on the customer's request, Olio Canelli will replace the product or refund the amount.

Complaints

For any report, complaint or request for information, you can call the telephone number +39 339 3126840 or write to info@oliocanelli.com.

Protection of minors

Minors under the age of 18 are not authorized, unless under the control of an adult family member, to transmit orders via the online order form.

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